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Shoeb Shaikh has extensive experience in customer experience, process excellence, and quality assurance across various companies such as Tata CLiQ, Tata Business Support Services Limited, and Olacabs.com. With a background in Physics and a degree in Organizational Leadership from London Business School, Shoeb has a proven track record of driving customer-centric decision making and process improvements. Shoeb has a strong focus on managing customer insights and ensuring high-quality customer interactions.