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Gayatri Nathan is an accomplished executive with over two decades of experience in the insurance sector, specializing in customer operations and service delivery. As the EVP & Head of Customer Operations at Tata AIA Life Insurance since July 2017, Gayatri oversees multiple units, including customer service, digital servicing, business conservation, and customer experience management. Prior to this role, Gayatri served as SVP and Head of Customer Service and Operations at Birla Sun Life Insurance, enhancing customer experience across the policy lifecycle. Gayatri's career began at ICICI Prudential Life Insurance, where participation in various functions and projects established a strong foundation for leadership in customer service and claims management. Gayatri holds an MBA with dual specializations in Finance and Marketing, complemented by a PGDBA in the same fields.