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Katie Pender has a strong background in operations and management, with experience in leading teams and implementing strategies in the mortgage industry. Katie has held various positions at companies such as Capita, Computershare, and O2 (Telefónica UK), where Katie has excelled in roles such as Managing Director, Head of Client Solutions, and Business Planning Manager. Katie has demonstrated proficiency in resource planning, change management, customer support, and overall operations management throughout their career.