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Shayne Anastasia Nicholas is an experienced Publications & Content Project Manager at TAPPI, where responsibilities include supporting online content development for various platforms since March 2017. Previously, Shayne served as a Customer Success Specialist at OnCourse Learning from March 2010 to December 2016, focusing on stakeholder collaboration, needs assessments, data reporting, and project management. Earlier roles included Lead Customer Service Representative, emphasizing data management and operational improvement. Shayne's educational background includes degrees from Argosy University, Career Academy, and North Central College, with certifications in Microsoft Office and Excel.