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Hope Akano has a diverse professional background with experience in administrative roles, customer service and sales. Currently serving as a Senior Customer Success Strategist at tappi, Hope is responsible for managing relationships with onboarded Merchants. Prior to this role, Hope worked as a Senior Customer Service Manager at MTN Nigeria where Hope consistently generated additional revenues and provided excellent customer service. Hope also has experience working as an Administrative Secretary at the Ministry of Education and as an Executive Sales Representative at ND Communications. Additionally, Hope has interned as an Administrative Assistant at Kris Mikas Nigeria Limited where Hope implemented workflow processes to improve personnel efficiency.