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Charlene Joyce possesses extensive experience in customer service and operational management across various sectors, including senior living, tax services, and healthcare. Currently serving as a Concierge at Tapestry Senior Living since January 2021, Charlene has also worked as a Customer Service Representative at H&R Block since 2018, handling seasonal tax operations. Prior roles include Assistant Activities Director at Skilled Healthcare, where Charlene developed programs for residents, and responsibilities in managing patient cafes and engaging patients in activities within the healthcare setting. Charlene's earlier experience spans customer service, sales, and management within the commercial furniture industry. Charlene holds a degree in General Management from Lakeland Community College and completed education at Euclid Senior High.