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Bethany Totten has over twelve years of work experience in the technology and customer service fields. Bethany began their career in 2005 as a Student Supervisor at Alma College Library. In 2008, they took on the role of Graduate Assistant at the David Owsley Museum of Art Ball State University. Bethany then became a Computer Lab Technician at Carson City-Crystal High School in 2009, and a Computer Tech at Allendale Public Schools in 2010. From 2013 to 2017, Bethany worked at National Heritage Academies as an Applications Administrator - myNHA and Technology Support Specialist. Most recently, Bethany has been a Senior Technical Support Analyst at Tapcart since 2021.

Bethany Totten's education history includes a Master of Science degree in Information and Communication Sciences from Ball State University, which they obtained in 2009. Bethany also holds a Bachelor of Arts degree in History and German, which they obtained from Alma College in 2008. In 2007, Bethany obtained a Zertifikat des Europa-Kollegs: Stufe B2 (Certificate Exam) in German Language Instruction from Europa-Kolleg. Bethany also holds a High School Diploma from Montabella High School, which they obtained in 2004. In addition, Bethany has obtained several certifications, including Appetize Certified User - Getting Started with Connect and Getting Started with Inventory from Appetize in 2020, Knowledge-Centered Support (KCS) Principles from HDI in 2016, Support Center Analyst from HDI in 2014, and Google Play Store Listing from Google Play in 2021.