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Thomas L. is a seasoned professional in reporting, analytics, and digital client experience, currently serving as Senior Manager of Reporting & Analytics at Tangerine since March 2020. Thomas L. has previously held managerial roles at Sun Life Financial and Scotiabank, focusing on client journey development and digital trends analysis, respectively. With extensive experience in digital product management, workforce strategy, and communication solutions, Thomas L. has demonstrated a strong ability to lead strategic initiatives and optimize business processes. Educational qualifications include a Certificate in Lean Six Sigma from the University of Toronto and studies at Seneca Polytechnic.