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Lisa Monaco has extensive experience in product operations and business effectiveness at Tangerine since March 2003. Key accomplishments include leading regulatory projects, improving operational efficiencies, and managing cross-functional teams. Notable initiatives involve reducing trade corrections by 23% and implementing an enhanced Power of Attorney process resulting in a 12% reduction in client complaints. Lisa has also played an integral role in shaping corporate strategies, managing non-financial risk incidents, and enhancing customer experience across various product lines. Prior to Tangerine, Lisa held roles at Air Transat and 407 ETR, where strong customer service and operational skills were developed.