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Haoyue (Fergie) Feng is a Senior Reporting Analyst at Tangerine since January 2022, where responsibilities include data collection, analysis, and visualization to drive strategic decision-making in the contact center. Previous experience includes a Pricing Analyst role at Canadian Tire Corporation, optimizing pricing strategies and utilizing Python for competitive analysis. At Canadian Tire, Haoyue also served as a Business Analyst for Domestic Transportation, focusing on data reporting and modeling projects that improved operational accuracy. Earlier roles include an Analyst position at CanLingua and a Teaching Assistant role at HighRank International Education Group. Educational qualifications comprise an MBA in Business Analysis from the Goodman School of Business at Brock University and a Bachelor's in Transportation and Highway Engineering from Tongji Zhejiang College.