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Vanessa Reyes is an experienced professional in customer service and policy analysis, currently serving as a Policy and Procedures Analyst at Tampa Electric since July 2015, after initially working as a Customer Service Associate. Prior experience includes a role as a Claims Service Representative at Progressive Insurance, where responsibilities involved assisting clients with claims and maintaining client information. At Best Buy, Vanessa held the position of Customer Service/Multi-Channel Supervisor from 2005 to 2014, focusing on departmental performance and employee management to achieve company goals. Vanessa holds a Bachelor's degree in Leadership and Change Management from the University of South Florida and an Associate of Science degree in Liberal Arts and Sciences from Hillsborough Community College.