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Carine Jean is an experienced Forecasting and Scheduling Analyst at Tampa Electric, having served since November 2016. In this role, Carine provides resource staffing, scheduling analysis, and maintains contact center operations to support key goals for Tampa Electric and People Gas Company. Responsibilities include analyzing contact center performance metrics, developing resource schedules, and managing multi-channel contact flows. Prior to this position, Carine worked at Verizon Wireless for nearly 16 years in various capacities, focusing on intraday scheduling, team monitoring across multiple call centers, and handling management requests for schedule modifications. Carine holds a Bachelor of Arts in Geography and a Bachelor of Science in Public Health from the University of South Florida.