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Shawn Burt has over 18 years of experience in client support and technical roles, currently serving as a Senior Client Support Specialist at Talogy (formerly PAN) since October 2005. In this position, Shawn assists both internal and external clients with web-based assessment products and third-party support ticketing software, ensuring compliance with privacy standards for government and private sector clients. Past experience includes a customer service role at Angie's List from 2001 to 2005, where Shawn developed valuable professional skills, and a technical support position at Midwest Internet from 1995 to 2001, gaining foundational technical knowledge. Shawn holds a general education degree from Frankton High School (1980-1984).