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Laurent Laforge is a seasoned professional in customer success and digital marketing, currently serving as VP Customer Success EMEA at Talkwalker since October 2021. In this role, Laurent oversees Customer Success Teams across Europe, the Middle East, and Africa, leveraging AI technology to help global businesses enhance consumer engagement. Previous positions at Talkwalker include VP Customer Success Europe and Head of Customer Success for Southern Europe and France. Laurent co-founded SOFTEAM Agency, where key clients included major brands such as Wargaming and Renault. Laurent served as Associate Director at SofteamGroup, driving synergies within AI and big data. Additionally, Laurent holds various academic roles, including professor in strategic and competitive intelligence and social media marketing at ESCP Business School and Université Paris-Dauphine. Education includes degrees from HEC Paris and a recent professional course at MIT.