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Charu Gupta is a seasoned professional in customer success and product management with extensive experience at Talkwalker since July 2018, currently serving as a Senior Product Manager and Director of Customer Success for UK/Nordics. Key responsibilities include leading a team of Customer Success Managers, achieving market KPIs, coaching team members, managing client relationships, and collaborating with cross-functional teams to enhance customer experience. Prior to Talkwalker, Charu held prominent roles at GroupM and Interactive Avenues, focusing on social listening, digital insights, and social media strategy for high-profile clients. Charu holds a Post Graduation in Retail and Merchandising from the Birla Institute of Management Technology.