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Joanna Leadbetter is an experienced professional in the telecommunications industry, currently serving as the Enterprise Senior Service Manager at TalkTalk Business since July 2007, where responsibilities include overseeing customer service delivery and managing performance metrics. Prior to this role, Joanna held the position of Mobile Operations Manager at TalkTalk Business, focusing on customer service for Opal Mobile customers. Joanna's experience also includes significant roles at O2 UK, where contributions as Business Planning Manager involved strategizing for the retail business and overseeing alignment with central operations, alongside the role of Applications Set Up Manager, which entailed managing billing platform setups. Educational background includes attendance at St Cuthberts.