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Elaine Foster-Jones, MBA, is an experienced professional with a diverse background in customer service, program implementation, and communications. Currently serving as a Zendesk System Administrator and Provider Communications Manager at Talkspace since April 2022, Elaine specializes in strategic communication, provider satisfaction analysis, and Zendesk management. Previous roles include Implementation Analyst and Operations Coordinator at GoodRx, where Elaine developed reports and improved program efficiency, as well as Zendesk Administrator at Decisiv, Inc. Additionally, Elaine has experience as a Team Lead at TaskUs, managing customer service representatives and enhancing performance metrics. An accomplished educator with a Bachelor of Arts in Linguistics from Michigan State University and an MBA from Quantic School of Business and Technology, Elaine has a strong foundation in both analytical and strategic functions within organizations.