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Nicky O'Connor has over 20 years of work experience, with a background in healthcare administration and clinical quality. They are currently the Director of Clinical Quality at Talkiatry, where they support the mission of increasing access to high-quality mental health services. Prior to this role, they worked at NYU Langone Hospital-Brooklyn as the Administrative Director of Cardiology and Senior Manager of Operational Initiatives. They also served as a Senior Lean Six Sigma Facilitator at NYU Langone Medical Center and Associate Director of the Office of Clinical Trials at NYU School of Medicine. In the past, they held positions at Westchester Medical Center as part of the Office of Clinical Trials and at Mount Sinai Medical Center as the Patient Safety and Quality Research Director, Clinical Research Manager, and Clinical Research Coordinator. They began their career as a Transplant Coordinator at Mount Sinai Health System.

Nicky O'Connor holds a Master's in Public Health (MPH) with a specialization in Epidemiology from New York Medical College, earned between 2002 and 2006. Prior to that, between 1999 and 2001, Nicky obtained a Bachelor of Science in Nursing (BSN) from Dominican University New York. Nicky also holds additional certifications, including Lean Kata Improvement and Coaching from the TWI Institute Headquarters, ADKAR Change Management Certification from Prosci, and a Lean Six Sigma Black Belt from Rutgers University. Lastly, Nicky has a certification in Data Visualization from New York University, although the specific details such as the month and year of obtaining are not provided.