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Pedro Santos is a Principal Software Engineer at Talkdesk, with a professional trajectory that includes extensive experience in software development and engineering roles. Since joining Talkdesk in January 2017, Pedro has also held the position of Senior Software Engineer. Prior to this, from May 2008 to December 2016, Pedro served as a Senior Software Engineer at Instituto Superior Técnico, where responsibilities included acting as a senior developer and architect for the fenix-edu open source project related to academic administration software. Earlier in the career, Pedro worked as a Software Engineer at qubIT, contributing to academic administration software, and taught programming fundamentals as a Trainee Lecturer at Instituto Superior Técnico. Additionally, Pedro gained research experience as a Research Intern at INESC-ID, focusing on adaptive workflow systems. Academic qualifications include an Engineer's degree in Software Engineering, Computer Science, and Artificial Intelligence from Instituto Superior Técnico, achieved from 1999 to 2004.