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Alicia Mercado is a seasoned professional in human resources with extensive experience in operations and leadership roles. Currently serving as Senior Director of People Operations at Talkdesk since February 2023, Alicia has previously held positions including Director of HR Operations at Tanium and various roles at Comcast, where responsibilities encompassed HR service delivery and program management. Alicia began their career at ManpowerGroup as a Senior Coordinator in Executive Recruitment and has also worked as a Talent Acquisition Consultant at Target. Alicia holds a Bachelor of Arts in Communications from Arcadia University, earned between 2006 and 2010.