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Niklas H. is currently a Business Development Representative at Shiji Group, where the focus is on enhancing guest experiences for hotels through advanced reputation management solutions. Prior to this role, Niklas worked at Ingram Micro in technical support, specializing in Break/Fix Support to ensure prompt resolution of technical issues. Experience also includes serving as a Call Center Agent for Expedia's Relocation Support team, providing customer service during travel disruptions, and as an Outbound Sales Representative for Ringe Concept, where Niklas engaged potential customers directly to introduce telecommunications solutions.