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Prince Miko Villegas, CILDP, CLSSYB, currently serves as the Senior Global Learning and Development Lead at Tala, a position held since May 2018, with notable achievements including the enhancement of training quality across multiple departments and the introduction of gamification in training initiatives. Prior experience includes roles at JPMorgan Chase & Co. as a Level 2 Collections Specialist and various leadership positions at Convergys, where significant contributions included managing team performance and implementing process improvements. Early career experience at Magellan Solutions Outsourcing Inc. established foundational skills in customer service, evidenced by multiple awards for performance excellence. Prince Miko holds a Bachelor's degree in nursing from Arellano University.