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Kyle Wang has extensive experience in technical project management and solutions engineering, currently serving as a Technical Project Manager at Tai Software since March 2018. In this role, significant improvements were made to customer service efficiency, reducing ticket response times from three days to three hours. Previous positions at Tai Software included Technical Solutions Engineer and Technical Solution Lead, where Kyle Wang implemented detailed documentation procedures to enhance customer satisfaction and operational continuity. Earlier experience as a Customer Service Representative at Tuffcare, Inc. provided a foundation in client interaction and support services. Additional technical expertise includes performing API penetration testing to identify vulnerabilities in application infrastructure.