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Adam Quick is a Business Intelligence Analyst at Tahola Ltd with experience as a Team Leader at XMA and Technical Lead at GroupNexus. Adam has a Bachelor of Technology degree in Information Technology from Oaklands College. At XMA, Adam managed and supported a team of 25+ agents, provided Google Workspace Mobile Device Management, monitored call SLAs, and resolved high priority issues. At GroupNexus, Adam managed the BAU team, Google Workspace Super Admin tasks, and handled Jira Service Desk management. Adam also worked as a Reporting Analyst, handling data health checks, report generation, and data anomaly investigations. Additionally, Adam worked as a 2nd Line Helpdesk Analyst, providing desktop support, incident logging, and administration of Windows systems.