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Polina Bekova is an experienced product manager currently managing internal products at Tabby, where responsibilities include overseeing the development of a ticketing system, back office, and collection service, as well as improving customer support processes. Notable achievements include building an in-house CRM to enhance efficiency and contributing to a self-service feature that reduced contact rates. Prior to Tabby, Polina held roles as an operations analyst and intern at DiDi, focusing on driver engagement and strategy during the company's launch in Russia. Education includes a Master’s degree in Global Economics from Lomonosov Moscow State University and a Bachelor’s degree in International Trade from Plekhanov Russian University of Economics, supplemented by an exchange program at Sciences Po Aix. Early experience also includes a research role at the Boston Consulting Group and brand strategy development at Changellenge >> Capital.