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Faris A. is an accomplished customer service professional with extensive experience in team leadership roles. Currently serving as the Customer Service Team Lead at Tabby since May 2021, responsibilities include managing inbound communications, emails, and social media channels, as well as overseeing manual refunds. Previously, Faris held the position of Customer Experience Team Lead at Namshi.com from September 2014 to May 2021, where initiatives such as team contests were introduced to enhance productivity, and daily performance indicators were monitored to ensure targets were met. Earlier roles at Namshi.com included Customer Experience Associate and Customer Service Representative, focusing on building strong customer relationships and addressing inquiries effectively. Faris holds a Bachelor of Business Administration (BBA) in Management from the American College of Dubai, completed in 2018.