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Brayan Cuevas is an experienced customer service professional with a robust background in the hospitality industry. Currently serving as a Customer Recovery Specialist at TA Connections since October 2022, Brayan manages reservations and transportation for passengers affected by flight cancellations, collaborating with airlines and hotels to resolve issues efficiently. Prior experience includes roles at Jumeirah Hotels & Resorts as a Guest Service Executive, and positions at Best Western Plus 93 Park, Hampton by Hilton Airport, and B.O.G Hotel as a receptionist and night auditor, where Brayan honed skills in guest relations, handling reservations, and operating hotel management systems. Brayan's career began at The Artisan D.C. Hotel and includes a foundational role at Minibares de Colombia, complemented by technical education in customer service and hospitality from SENA.