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Julenny Ortega has extensive experience in technical support and help desk roles, having worked at T2 Computing Inc. as a Level 2 Help Desk Engineer since March 2019. Prior to this position, Julenny held various roles including Desktop Support at Passaic County Technical Institute from September 2015 to March 2019, Helpdesk Engineer at Olmec Systems, Inc. from April to August 2018, and Deployment Specialist at C3i from August 2010 to August 2015. Julenny's earlier experience includes a Help Desk Technician role at Passaic County Technical Institute from September 2007 to August 2008. Julenny has a background in managing project flows, creating and managing project databases, troubleshooting technical issues, and handling user configuration and inventory tasks. Educationally, Julenny attended Lincoln Technical Institute from 2008 to 2009.