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Callie Field serves as our Executive Vice President of Customer care and is responsible for the operations and strategic vision for our award-winning call centers for T-Mobile and MetroPCS. Ms. Field joined T-Mobile in 2003 as an Account Representative and quickly rose through the ranks to serve in leadership positions in Sales, Operations and Business Development. She joined the Customer Care organization as Vice President of the West Region in 2015 and was promoted to Senior Vice President in 2016. Ms. Field is an advocate of the customer experience committed to eliminating customer pain points and transforming the way customers interact with us. Ms. Field received a Bachelor of Arts degree in Literary Studies from Bard College and Masters of Business Administration and Juris Doctor degree from Texas Tech University.