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Ashleigh Smith has over a decade of experience in customer service, currently serving as Head of Customer Experience at T.M. Lewin since May 2019, where responsibilities have included managing customer service operations and overseeing team performance. Previous roles included Customer Service Manager, Customer Service Agent, and Customer Service Representative at T.M. Lewin, showcasing a progressive career in the organization. Prior experience includes working at Crawfords Car's from March 2009 to January 2015, where Ashleigh served as the first point of contact for customers, handling new bookings and amendments while ensuring accurate information management.