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Felipe Serrano Gavino has extensive experience in operations management and customer service, currently serving as Operations Manager and Merchant Services Team Lead at T-CETRA since January 2017, following a role as a Bilingual Customer Service Representative. Prior to T-CETRA, Felipe worked at Arrow Electronics as an EAD Technician from August 2015 to August 2016. Felipe holds a degree in Information Technology System Administration from MyComputerCareer, completing studies in 2017.