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Jordan Bast MBA, CSM, currently serves as a Senior Product Analyst at Systems & Methods, Inc. since April 2024. Previously, Jordan held the position of Lead Digital Product Owner at USAA from December 2022 to November 2023, managing products such as a mobile car insurance app and insurance sales platforms. Prior experience includes a long tenure at PNC from January 2007 to December 2022, where Jordan also worked as Lead Digital Product Owner overseeing various banking products and services, a Unit Escalation Manager directing case management for customer issues, and a Multi Channel Sales Team Leader managing sales teams. Academic credentials include a Master of Business Administration from Spring Arbor University and a Bachelor's degree in Financial Planning and Services from Western Michigan University.