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Wesley Barbosa is an experienced professional in Business Intelligence (BI) and operational management with a career spanning over a decade. Currently serving as Coordenador de BI at both Sercom and System Interact since May 2021, Wesley has previously held significant roles at Sercom Contact Center, where responsibilities included senior operations management and strategic planning for various debt portfolios. Wesley's expertise encompasses data analysis, strategic action planning, and performance metrics, with a strong focus on improving operational outcomes and reducing delinquency rates. Educational qualifications include a Bachelor’s degree in Business Administration, a postgraduate degree in Strategic Business Management, and an MBA in Leadership, Innovation, and Management.