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Suzanne Nichol has extensive experience in operations and managed services, currently serving as Head of Managed Services and Operations at Systal Technology Solutions since April 2016. Responsibilities include leading a team of engineers, delivering tailored network solutions, and overseeing performance and compliance metrics. Prior to this role, Suzanne worked at Ingeus, focusing on employability services and business development, and held various positions at Webhelp UK, where key achievements included project management, change management, and customer experience leadership. Earlier in career, Suzanne gained experience at T-Mobile, managing technical teams and leading recruitment efforts. Proven skills in team development, performance management, and continuous improvement across diverse organizational environments.