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Robert M. is a seasoned technical professional with extensive experience in customer reliability and site reliability engineering. Currently serving as a Senior Customer Reliability Engineer at Sysdig, Robert M. specializes in incident management and problem resolution, collaborating closely with engineering teams. Previous roles include Senior Product Support Engineer at VMware, focused on troubleshooting and managing customer issues related to the Pivotal PaaS platform, and Site Reliability Engineer at Penn Interactive, where Robert M. contributed to service availability and automation efforts. Early career positions involved technical support and engineering roles at Pivotal Software and Telit Wireless Solutions, culminating in a Bachelor of Science in Electrical and Electronics Engineering from North Carolina State University.