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Phoebe Lo is a skilled Senior Technical Support Engineer at Ipsos Synthesio, where responsibilities include providing first-level support for a SAAS AI-enabled Consumer Intelligence platform, collaborating with product managers to enhance issue resolution, and offering API support. Prior experience includes serving as a Customer Support Engineer at Lumesse, focusing on HR systems integration and technical analysis, and as a Systems Engineer at Netmarks Singapore Pte Ltd, specializing in system design and server troubleshooting. Phoebe began a career as a Web Developer at Xeersoft Sdn Bhd, utilizing skills in PHP and JavaScript to enhance systems. Academic qualifications include a Bachelor of Computer Science from Universiti Teknologi Malaysia, with a concentration in Network & Security.