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Alice Ketch is an experienced professional in customer enablement and management, currently serving as the Customer Enablement Manager at Synthesia since April 2024. Previously, Alice held the position of Head of Customer Enablement at Jiminny, where key achievements included aligning departments to reach ambitious conversion and retention goals and successfully establishing the Enablement Department and launching the Jiminny Academy. Prior roles include Customer Enablement Team Lead at John Winter Dental and various management positions in the property sector, demonstrating a strong track record of enhancing productivity and managing diverse teams. Alice's extensive background emphasizes a commitment to driving customer satisfaction and retention through tailored programs and effective communication across departments.