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Acacia Dougan is a Customer Success Manager at Synthesia, a company specializing in AI-driven video synthesis technology, since October 2024. Prior to this role, Acacia served as a Mid-Market Customer Success Manager at Ceros, driving annual recurring revenue and client relationships. Acacia also held positions in sales development and marketing, including roles at BBC America and Tiffany & Co., with a strong focus on customer engagement and digital marketing strategies. Acacia began career experiences in customer service and editorial roles, with educational credentials including a Bachelor’s degree in Business with a concentration in marketing from NYU Stern School of Business.