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Emama Mistry is the Director of Delivery Excellence at Synoptek and has more than 19 years of diverse experience in the field. As an integral part of PMO activities, she leverages her broad technical expertise to provide recommendations for improvement in various areas. She engages with customer stakeholders to develop partnerships, manages escalations through tailored corrective actions, overcomes ambiguous situations, and drives continuous customer satisfaction. Emama also has expertise in institutionalizing industry standards and diligently participates in strategic hiring decisions; she has been actively involved in Crisis Management, Resource Management, and Process Adherence. She is known for balancing needs across projects in challenging situations like scarce technical resources, helps in the organization of onshore/offshore projects, and contributes extensively to presales efforts by articulating the right business value proposition.