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Cynthia Chang has over 19 years of experience in technical support and system management. Currently serving as Technical Support Manager at Synology since August 2011, Cynthia leads the System and Surveillance Support Team, previously held the role of Senior Technical Support Engineer focusing on team leadership and project management, and began as a Technical Support Engineer providing ticket and phone support. Prior experience includes working as a System Engineer at Taiwan Power Company, where daily maintenance and exception resolution were primary responsibilities, and as an IT Specialist at Shih Wei Navigation Co. Ltd., managing IT functions and website maintenance. Cynthia also gained foundational experience as an Assistant System Engineer at Dimension Computer Technology Co Ltd, primarily handling help desk responsibilities.