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Silvia is an experienced professional in the fields of engineering and customer service, currently serving at PT PLN (Persero) since August 2017 in various roles, including OF Pelayanan Pemerintah, Assistant Analyst Priority Account Executive, Assistant Engineer Perencanaan dan Evaluasi Sistem Distribusi, Assistant Analyst Pemasaran dan Pelayanan Pelanggan, and Assistant Analyst Pelayanan Pelanggan. Prior experience includes a position in Corporate Technical Business Development at PT Lion Air from February 2015 to January 2017 and an internship in the industrial engineering department at CV. Citra Dragon in early 2013. Silvia holds a Bachelor's degree in Industrial Engineering from Universitas Andalas, completed in 2014.