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Sean O. is an experienced Service Desk Analyst currently employed at Synergy IT Solutions since September 2021, having previously held the position of Service Desk Analyst at CTG/IBM from January to September 2021. Prior to this technical role, Sean O. worked as a Service Desk Agent, showcasing a strong foundation in IT support. Sean O.'s earlier career includes experience as a Delivery Driver at Pafco Products Inc., where responsibilities included planning routes for carpet delivery in various locations, and a Warehouse Associate at Madison Carpet One, managing inventory and logistics. Sean O. earned an Associate of Arts and Sciences in Information Technology from Erie Community College between 2017 and 2019.