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Ryan Kang is a seasoned professional with extensive experience in system engineering and technical support. Serving as a Senior System Engineer and Business Solutions Team Lead at Synectics Systems Inc since July 2011, Ryan has established operational processes in collaboration with a global manufacturing and shipping facility in the U.K. Responsibilities include coordinating site visits for software installations, integrating various data systems into Synergy VMS, and providing tier 1 and tier 2 technical support. Previously, Ryan worked as an Account Manager at Strategic Healthcare Programs, where contact with clients and reporting issues to development teams were key tasks, and as a Support Engineer at Occam Networks, providing technical support to users and integrators while escalating issues as needed.