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Natalia Ocampo has over a decade of professional experience in the customer service and product management sectors. Currently serving as AVP Product Owner and previously as a Customer Service Manager and Bankruptcy Process Lead at Synchrony since December 2017, Natalia is skilled in training, communication, process updates, and workforce planning. Key responsibilities include monitoring service levels, managing employee schedules, and creating comprehensive reports to enhance operational efficiency. Prior work includes a role as a Back Office Employee at EPM and a Contact Center Agent at Emtelco. Natalia holds an MBA in Business Intelligence and Analytics from Keller Graduate School of Management of DeVry University and a degree in Financial Management from Institucion Universitaria Esumer.