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Gladys Joy Bequilla is an experienced professional in customer service and technical support, with a strong background in fraud prevention and account management. Since September 2018, Gladys has served as a Senior Fraud Specialist at Synchrony, focusing on resolving customer inquiries related to unauthorized charges and account security. Previous roles include positions such as Sales Representative at STRAT Advertising, Inbound Customer Service Representative at Manulife Business Processing Services and Accenture in the Philippines, and Technical Support Representative at Convergys, where Gladys managed customer interactions across various sectors, including healthcare, telecommunications, and gaming. Educational qualifications include a Diploma of Professional Education from Cebu Technological University and a Bachelor of Science in Civil Engineering from Cebu Institute of Technology.