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Glauco Muzzio Acosta has extensive experience in operations management, particularly in the customer service sector for international e-commerce, currently serving as Jefe de operaciones at Synapsis | Tech BPO since January 2015. Responsibilities include coordinating customer service across various Latin American countries, analyzing results, seeking continuous improvement, managing resources, and strategic planning. Previously, Glauco held roles at Synapsis, including overseeing projects and campaigns, and serving as Supervisor for a 24/7 campaign for a major bank. Prior experience includes working at IBM as an administrative manager on a back-office project for a Spanish bank. Glauco holds a degree in Contador Publico from Universidad de la República.