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Mark Phanor is a skilled IT professional with extensive experience in network operations and user support. Currently serving as a Network Operations Analyst at Rutgers University - Newark and as a Network Operations Center Technician at SymQuest, active roles began in January 2022. Previously, Mark held the position of User Support Specialist at Rutgers University and worked as an ENOC Technician at Spectrum, where responsibilities included monitoring network outages and communicating with clients during disruptions. Earlier experience includes roles as an IT Repair Tech at Kroger Technology, where point-of-sale systems and handheld devices were troubleshot and repaired, and IT Desktop Support at Falcon Fulfillment, where Mark configured firewalls, managed workstations, and provided comprehensive support to end-users. Mark holds a Generation IT Certificate of Completion from ChooseU and CompTIA Certifications from Miami Dade College, both completed in 2018.