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Kyra Spence has a diverse range of work experience primarily in the areas of product support, client relations, and career development. Starting in 1995, they held various roles at the University of Miami, including graduate assistant and student assistant. From 2001 to 2011, they worked at Florida International University in roles such as assistant director, consultant, coordinator, and instructor. Since 2011, Spence has been employed at Symplicity Corporation, where they have worked as a client relationship specialist and product support specialist for both government and higher education products.

Kyra Spence has a strong educational background in both higher education and the sciences. Kyra obtained a Bachelor's degree in Biology and English from the University of Miami, graduating in 1999. Kyra continued their education at the same institution and received a Master's degree in Enrollment Management in Higher Education, completing their studies in 2001.

In addition to their formal education, Kyra Spence has also obtained certifications in customer service and complaint management. Kyra completed the "Attitudes for Service" certification at Dale Carnegie Training in March 2015. Kyra also has certifications in "Outstanding Customer Service" and "Transforming Customer Complaints into Opportunities" from the same institution, although the specific dates of completion are not provided.