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Ravi Makhija is a seasoned IT professional with extensive experience in architecture, consulting, and management roles across multiple companies. Currently serving as Principal Architect at SymphonyAI since February 2014, Ravi has demonstrated expertise as a Subject Matter Expert in the US and ASEAN markets, focusing on solution design and ITIL best practices. Prior experiences include serving as a Senior Technical Specialist at Nexthink, a Presales Manager at Trimax IT Infrastructure & Services Ltd, and Project Manager for large-scale projects, showcasing a strong background in end-user IT analytics, government bids, and team leadership. Ravi holds a PGDIT in Information Technology from Symbiosis Centre for Distance Learning and is certified in PMP and ITIL.