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Douglas Mitchell is an accomplished professional with extensive experience in operations management and customer service within the airline and fitness industries. Currently serving as Station Manager at Symbrant Technologies, Douglas has successfully implemented policies that transformed JetBlue’s operations, achieving significant performance milestones. Prior experience at Delta Air Lines as Operations Manager and various roles optimized customer service and operational efficiency, leading to remarkable increases in customer satisfaction scores and reductions in service errors. Previous positions included co-founding a company focused on innovative market strategies, and holding management roles in fitness and retail sectors, demonstrating a consistent track record of driving revenue growth and improving customer experiences. Douglas holds an MBA from Rotterdam School of Management and a BBA in Finance from Southern New Hampshire University.